1. Executive Summary
1.概要介紹
Requirements elicitation （RE） has been identified as one of the improvement areas by the ABC Process Council， one of the triggers for this is the CSAT 2000 results. A team sponsored by CENA worked in this area and has come out with solution as follows：
需求捕獲（RE）被ABC過程委員會確定為一個需要改進(jìn)的領(lǐng)域，該委員會是2000 年CAST會議后為此建立的組織。CENA贊助一個團(tuán)隊(duì)在此領(lǐng)域開展工作，并已取得以下成果。
Highlights of the solution： Since there is no process as of date to carry out a RE assignment the group has come out with some process aids to strengthen the RE process. The process aids consists two documents namely RE Guidelines and RE Checklists.
解決方案集萃：完成一個項(xiàng)目的需求捕獲任務(wù)，并沒有一些特定的方法。這個組織總結(jié)出一些方法幫助更好得完成需求捕獲過程。有兩份文檔介紹了這些方法：需求捕獲指南和需求捕獲檢查列表。
The RE Guidelines document deal with the various challenges in a Requirements Elicitation engagement and how to mitigate these with a set of operating procedures. The document also discusses about the various Requirements Elicitation techniques recommended by the group. The group has also compiled a more than 100 items checklist called as RE Checklists to take care of the different aspects of Requirements Elicitation like Offsite Preparation， Onsite kick-off， Handling Meetings etc.
需求捕獲指南指出了在需求捕獲過程中可能面臨的挑戰(zhàn)，并建議了一些可操作的方法來戰(zhàn)勝挑戰(zhàn)。這份文檔也介紹了該組織推薦的一些需求捕獲技術(shù)。同時該組織匯編了超過100條的檢查列表，稱之為需求捕獲檢查表。該檢查表關(guān)注于需求捕獲的各個方面，象場外準(zhǔn)備，現(xiàn)場啟動以及操作會議等。
Benefits of the Solution：The following benefits are envisaged with the above mentioned solution：- Complete coverage of requirements with possible client sign-off - Reduced change in requirements in the further stages of the life cycle - Reduced defects due to Requirements - Higher Customer Satisfaction
解決方案優(yōu)勢：
上面提及的解決方案能帶來如下利益；
客戶缺席時，如何捕獲完整的需求。