metimes users even point out a missing function that makes the application unusable, so I recommend having a user or team lead you trust involved in requirements.”
After you have set expectations for your clients and gotten a commitment for their involvement, be sure they provide you with their processes--a process flow diagram they create for you, in addition to any training or quality control documents they might have. I typically ask them to define their current process as well as the process they envision using the new application. This isn’t quite as detailed as a use case, but it helps the users and your development team envision what-if scenarios and identify interactions with other groups that might have implications for your project.
The next best thing to being there is to inspire the customers so that they are willing to be your eyes and ears as they define user requirements by essentially shadowing themselves. Use the following description to help your user-group management explain the necessary commitment to the folks selected to help define requirements.
Why Is Requirements-Gathering So Much Work?
If someone asked you, “How long would it take you to write a book?” you might have a few questions of your own.
· What subject?
· Fiction or non-fiction, novel or textbook?
· What is the intended readers’ understanding level…expert or novice?
· Hardback or paperback?
· Workbook or picture book?
· How many chapters?
· What font should I use? Do any readers need large print?
As you can imagine, developing a web-based application or web site is even more detailed. User requirements must answer dozens of questions.
· What must the user do first, next and last for each function of the job?
· Is there a need for the user to enter comments after the functio

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