17. 交談不僅不是廉價(jià)的，而且了解一個(gè)人或技術(shù)問(wèn)題的最佳方式就是與恰當(dāng)?shù)娜诉M(jìn)行交談。缺乏應(yīng)有的交談將是致命的（缺陷）。
Rule #18: Most international meetings are held in English. This is a foreign language to most participants such as Americans, Germans, Italians, etc. It is important to have adequate discussions so that there are no misinterpretations of what is said.
18. 大多數(shù)國(guó)際會(huì)議都使用英語(yǔ)。對(duì)大部分會(huì)議的參加者來(lái)說(shuō)這都是外語(yǔ)，比如，美洲人，德國(guó)人，意大利人。充分的討論是很必要的，這樣才能避免翻譯過(guò)程中出現(xiàn)的錯(cuò)誤。
Rule #19: You cannot be ignorant of the language of the area you manage or with that of areas with which you interface. Education is a must for the modern manager. There are simple courses available to learn computerese, communicationese and all the rest of the modern "ese’s" of the world. You can not manage if you do not understand what is being said or written.
19. 不要忽視你負(fù)責(zé)或面對(duì)的領(lǐng)域所使用的語(yǔ)言。對(duì)現(xiàn)代項(xiàng)目經(jīng)理來(lái)說(shuō)，教育是很重要的事情。有很多初級(jí)課程都教人學(xué)習(xí)計(jì)算機(jī)術(shù)語(yǔ)，通信術(shù)語(yǔ)和其他一些當(dāng)今流行的術(shù)語(yǔ)。如果你不理解你聽(tīng)到的和看到的東西，你會(huì)感到手足無(wú)措。
People
Rule #20: You cannot watch everything. What you can watch is the people. They have to know you will not accept a poor job.
20. 你觀察不到所有的事情。你所能觀察到的是“人”。一定要讓他們認(rèn)識(shí)到你不會(huì)接受任何糟糕的工作。
Rule #21: We have developed a set of people whose self interest is more paramount than the work or at least it appears so to older managers. It appears to the older managers that the newer ones are more interested in form than in substance. The question is are old managers right or just old? Consider both viewpoints.
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